Refund policy

Last Updated: October 22, 2026

At MamaBearOasis, we aim to provide a clear and convenient shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our online store.

1. Return Eligibility

Customers may request a return within 30 days of delivery, provided that:

  • The item is unused and in its original condition.
  • The item includes its original packaging, where applicable.
  • Proof of purchase or an order confirmation is available.
  • The item is eligible for return under applicable laws and this policy.

Certain items may not be eligible for return due to hygiene, personalization, or other reasonable restrictions, where permitted by applicable law. Any such restrictions will be communicated before purchase where required.

2. How to Request a Return

To request a return, please contact us at:

Email: chvanhseng912@gmail.com

Please include the following information in your email:

  • Your order number
  • The item you wish to return
  • The reason for your request
  • Relevant photos, if the item arrived damaged or incorrect

Our team will review your request and provide return instructions, including the applicable return address.

Please do not send items to an address that has not been confirmed by our team.

3. Return Shipping Costs

Unless otherwise required by applicable law or agreed upon by our team:

  • Customers are responsible for return shipping costs for changes of mind or incorrect orders placed by the customer.
  • If an item arrives damaged, defective, or incorrect, please contact us so we can review the situation and provide an appropriate resolution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision by email.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Please allow 5–10 business days after refund approval for the refund to appear in your account, subject to the processing times of your payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at chvanhseng912@gmail.com.

Include your order number and clear photos of the item, packaging, or issue where possible. We will review the information and discuss an appropriate solution in accordance with applicable law.

6. Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation.

If cancellation is no longer possible, you may request a return in accordance with this policy and applicable law.

7. Exchanges

If you would like to exchange an item, please contact us before sending it back. Exchange options depend on product availability and eligibility.

8. Consumer Rights

This policy does not limit any mandatory consumer rights available under the laws applicable to your purchase.

9. Contact Us

For questions about returns, refunds, or exchanges, please contact:

MamaBearOasis
Email: chvanhseng912@gmail.com