Shipping policy

Last Updated: October 22, 2026

Thank you for shopping with MamaBearOasis. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are generally processed within [1–3 business days] after payment confirmation.

Business days exclude weekends and public holidays unless otherwise stated.

Processing times may be extended during busy periods, public holidays, or when additional order verification is required.

2. Shipping Destinations

MamaBearOasis ships to the destinations available at checkout.

Shipping availability may vary depending on the destination, product, and carrier service. Please confirm that your shipping address is complete and accurate before placing an order.

If we are unable to ship to your selected destination, we will contact you regarding available options.

3. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method selected.

Shipping Method	Estimated Transit Time	Cost
Standard Delivery	5 – 8 Business Days	$6.90
Express Delivery	2 – 4 Business Days	$12.99

Order Cut-off Time: 5:00 PM (EST)
Handling Time:1 – 2 Business Days (Monday – Friday)

Delivery estimates begin after the order has been processed and dispatched, unless otherwise stated.

These estimates are provided for planning purposes. Actual delivery times may vary due to carrier operations, customs clearance, weather conditions, public holidays, or other circumstances.

Please enter accurate shipping information to help avoid unnecessary delivery delays.

4. Shipping Fees

Available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

Any free-shipping offer will be subject to the conditions clearly stated on the relevant product page, promotional page, or checkout.

5. Order Tracking

When tracking is available, tracking information will be provided by email after dispatch.

Please allow time for the carrier to register the tracking number and update shipment progress.

If tracking information has not updated for an extended period, contact us at chvanhseng912@gmail.com with your order number so we can review the shipment status.

6. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country's rules and the shipping arrangement.

Responsibility for these charges will be determined by the applicable shipping terms and local law. Any charges payable by the customer should be considered before placing an order.

7. Incorrect Addresses and Delivery Issues

Customers are responsible for providing accurate shipping details at checkout.

If you notice an error, contact us as soon as possible. Address changes may not be possible after an order has been processed or dispatched.

If a package is delayed, marked as delivered but cannot be located, returned to sender, or otherwise encounters a delivery issue, please contact us. We will review the available tracking information and help determine the next steps.

Any resolution will be handled in accordance with applicable law and the relevant shipping arrangements.

8. Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, email chvanhseng912@gmail.com.

Please include your order number, a description of the issue, and supporting photos where relevant.

We will review your request and provide an appropriate response based on the circumstances, carrier information, and applicable consumer rights.

9. Contact Us

For questions about shipping, delivery estimates, or tracking, please contact:

MamaBearOasis
Email: chvanhseng912@gmail.com